All discussion of a ban between admins and Player Relations should be done in #Problem-Players or via private message.
Decisions relating to a ban will be communicated in #Problem-Players/#Daft-Cunts
All communications between banned players and admins should be routed through #Jail-and-Courthouse or a player relations representative.
Admins may only post in #ban-appeals when they are directly involved in a ban and only if their intention is to completely lift/resolve it. Anything less than a full removal of a ban should be communicated only by player relations.
Admins posting in #jail-and-courthouse should limit their communications to minor variations of the following:
I accept your apology/reasoning. Your ban has been rescinded.
Currently, your ban is set to expire on dd/mm/yyyy. A member of the @Relations team will answer any further queries about your ban.
All communications in #jail-and-courthouse should be direct and professional.
Player Relations may only overturn a ban if one or more of the following is true:
The admin directly involved with the ban agrees.
If there is insufficient information relating to the ban present. (The responsible admin has 24hrs from the initial appeal to support their ban in #Problem-Players after which it will fall under the discretion of Player Relations.)
It is determined that the ban is unwarranted as dictated by server rules.
VAC Ban whitelist appeals will fall under the same guidelines as a standard appeal.